Privacy policy

 

Eutopia Studios Privacy Policy
Last updated: 16/04/2026

This Privacy Policy describes how Eutopia Studios Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use https://eutopiastudios.co.uk/ (the “Site”) or interact with our services (the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, you should not use our Services.

1. COMPANY DETAILS

This website is operated by:
Eutopia Studios Ltd

2. INFORMATION WE COLLECT

Information you provide directly:

  • Name, email, phone number, address

  • Billing and shipping information

  • Order and payment details (processed securely via third parties)

  • Account details (if applicable)

  • Customer support communications

Automatically collected information:

We may collect device and usage data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and interaction data
    (using cookies and similar technologies)

Information from third parties:

We may receive information from:

  • Payment processors

  • Shopify and other platform providers

  • Shipping and fulfilment partners

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and fulfil orders

  • Provide customer support

  • Manage accounts

  • Improve website performance

  • Prevent fraud and misuse

  • Send marketing communications (only where consent is given)

4. LEGAL BASIS (UK GDPR)

We process your data under:

  • Contract (order fulfilment)

  • Legal obligation (tax and accounting)

  • Legitimate interests (fraud prevention, analytics, business improvement)

  • Consent (marketing communications)

5. DATA SHARING

We may share your data with:

  • Shopify (e-commerce platform)

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and courier services

  • Service providers assisting business operations

  • Legal authorities where required by law

We do not sell your personal data.

6. COOKIES

We use cookies to:

  • Improve website functionality

  • Analyse traffic

  • Personalise user experience

You may disable cookies through your browser settings, but this may affect site performance.

7. DATA RETENTION

We retain personal data only as long as necessary:

  • Orders: up to 6 years (legal/tax requirements)

  • Accounts: until deletion is requested

  • Marketing data: until opt-out

8. YOUR RIGHTS

You have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Withdraw consent

  • Restrict or object to processing

  • Lodge a complaint with the ICO (UK regulator)

9. INTERNATIONAL TRANSFERS

Your data may be processed outside the UK. Where this occurs, we apply appropriate safeguards to protect your information.

10. THIRD-PARTY LINKS

We are not responsible for the privacy practices of external websites linked from our Site.

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 16. We do not knowingly collect data from children.

12. SECURITY

We take reasonable steps to protect your data, but no system is 100% secure.

13. CONTACT

If you have any questions about this Privacy Policy, contact us at:
eutopiastudios.help@outlook.com.